Pincode Finder
Download the complete pincode service list to check service availability.
Download Pincode ListWeight Calculation
Chargeable weight is calculated based on actual weight or volumetric weight, whichever is higher.
Volumetric Weight Formula: Length × Breadth × Height in centimeters divided by 5000.
If the shipment is bigger in size but lighter in actual weight, volumetric weight will be applied.
Any fraction above 100 grams will be rounded to the next kilogram.
Claim Policy
Customers must refer to SM Claim Settlement Policy for compensation against damage, loss, or acceptable service failure cases.
- All claims must be submitted within 15 days from the date of booking.
- Claim settlement is subject to terms mentioned on the consignment note.
- Claim form must include proper supporting documents and approvals.
- Invoice value declared at booking will be considered for claim settlement.
- Management will take the final decision to accept or reject the claim.
- No claim will be accepted for delay caused by natural calamities or uncontrollable events.
Risk Policy
The conditions of carriage printed on the consignment note are binding on the customer.
For uninsured consignments, maximum liability shall be the invoice value or Rs. 1,000, whichever is lower.
For non-document consignments, risk surcharge may be charged as per company policy.
The company will not be responsible for delays caused by accidents, strikes, natural calamities, airline delays, railway delays, or events beyond control.
Fuel Surcharge
25% Domestic
Fuel surcharge allows fluctuating fuel costs to be included in shipping rates in a fair and consistent way.
Restricted Items
Packing Guideline
To ensure safe and secure delivery, customers should follow proper packing guidelines.
- Use 5–7 mm ply carton box.
- Wrap all items separately.
- Use adequate cushioning material.
- Seal the box from all sides with strong tape.
- Use shrink wrap to cover the entire box.
- Use complete sender and receiver address details.
Indemnity Letter
KYC
Required: PAN Card & GST Certificate
KYC helps establish trust in the business relationship and supports proper onboarding while using SM Express services.
GST Transporter IDs
# 27AAJCS7347C1Z7
Topay City List
Topay city list details can be added here.
FAQ’s
You can track your consignment using the tracking option available on the website.
You can contact the nearest SM Express branch or service team for booking support.
Delivery timings depend on the destination, service type, and operational schedule.
You can register a complaint through the official customer support channel.
